How to Notify MassMutual of a Death
Online or phone. Start a life insurance death claim on MassMutual's website, or call for help — a companion beneficiary guide is provided with instructions.
MassMutual — contact info
- Estate / bereavement phone
- 800-272-2216
- Mailing address
- MassMutual Claims Department 1295 State St Springfield, MA 01111-0001
What MassMutual requires
Death certificate
Claim forms provided by MassMutual
Sent as part of the claims packet once the claim is started.
A letter you can send MassMutual today
MassMutual MassMutual Claims Department 1295 State St Springfield, MA 01111-0001 Re: Life Insurance Claim — Insured: Robert J. Sample Dear Claims Department, I am writing to initiate a life insurance claim on the above-referenced policy. The insured, Robert J. Sample, has passed away. I am the personal representative of the estate. I respectfully request the following: 1. Please send me the required claim forms and a complete list of documents needed to process this claim. 2. Please confirm the current status and details of the policy. 3. Please advise of any deadlines or time-sensitive requirements.
MassMutual death notification FAQ
How do I notify MassMutual of a death?
Online or phone. Start a life insurance death claim on MassMutual's website, or call for help — a companion beneficiary guide is provided with instructions.
What documents does MassMutual require?
Death certificate Claim forms provided by MassMutual — Sent as part of the claims packet once the claim is started.
What if my loved one had other accounts besides MassMutual?
Every institution has its own process and required documents. Estate Assist reads the estate's documents, identifies every institution to notify, and drafts a personalized letter for each one automatically.
Other institutions
Checked against MassMutual's official website on July 18, 2026. Requirements, contact info, and processes change — confirm current requirements with MassMutual's official page before relying on this guide. Estate Assist provides general information, not legal advice.