How to Notify Empower of a Death
Phone or mail. Call the beneficiary support services team, or mail the notification form.
Empower — contact info
- Estate / bereavement phone
- 866-442-3888
- Hours
- Mon–Fri 7:00 AM – 5:00 PM MT
- Mailing address
- Empower 8515 E. Orchard Rd. Greenwood Village, CO 80111
What Empower requires
Death certificate
Decedent's Social Security number
Trust or estate documents
If applicable to how the account is titled.
What to expect
Processing time: The claim process typically takes about one month to gather and submit documents and for document review and processing.
A letter you can send Empower today
Fill these in and the letter below becomes yours — dated today, ready to print and send. Nothing is saved and you don't need an account.
Your letter asks what the institution requires. It won't claim you're authorised to act for the estate — only a court appointment gives you that, and saying so without one can hold up the process.
Empower 8515 E. Orchard Rd. Greenwood Village, CO 80111 Re: Notification of Death — Account Holder Robert J. Sample Accounts Held: 1 Dear Estate Services Department, I am writing to notify you of the passing of Robert J. Sample. Robert J. Sample held the following accounts with your institution: 1. Account I, [Your Name], am writing regarding the estate of Robert J. Sample, to ask what your institution requires in order to proceed. I respectfully request the following: 1. That all accounts be flagged to reflect the account holder's passing and that activity be frozen to protect estate assets. 2. That you provide date-of-death valuations for all accounts to establish stepped-up cost basis. 3. That you provide instructions and required forms to transfer or close each account in accordance with your institution's procedures. Enclosed please find the required documents listed below. For reference, I can be reached at the contact information below. Call the beneficiary support services team (866-442-3888) or mail the notification form to PO Box 173764, Denver, CO 80217-3764. Empower Investor Services (866-317-6586) handles new or existing IRAs. Sincerely, [Your Name] [Your Address] [Your Phone] [Your Email] Enclosures: - Certified Death Certificate - Government-issued Identification
Fill in the bracketed lines under your signature before you send it, so Empower can reach you.
Most estates need this same letter for eight or nine institutions, not just Empower. Estate Assist finds them and drafts a letter for each.
Draft the rest of my letters →Can't find an account login? Check a password manager app like LastPass, 1Password, Bitwarden, or Dashlane — many people store their logins there. Look for a small colored icon in the browser toolbar or on the phone's home screen. You'll need the master password to unlock it — never share that with anyone claiming to need it for notification purposes.
Empower death notification FAQ
How do I notify Empower of a death?
Phone or mail. Call the beneficiary support services team, or mail the notification form.
What documents does Empower require?
Death certificate Decedent's Social Security number Trust or estate documents — If applicable to how the account is titled.
How long does the process take with Empower?
The claim process typically takes about one month to gather and submit documents and for document review and processing.
What if my loved one had other accounts besides Empower?
Every institution has its own process and required documents. Estate Assist reads the estate's documents, identifies every institution to notify, and drafts a personalized letter for each one automatically.
Other institutions
Checked against Empower's official website on July 18, 2026. Requirements, contact info, and processes change — confirm current requirements with Empower's official page before relying on this guide. Estate Assist provides general information, not legal advice.