How to Notify Chase of a Death
Online, phone, or in person. Chase's Estate Services has a direct line — notify online, by phone, or by visiting a branch with the death certificate.
Chase — contact info
- Estate / bereavement phone
- 866-926-6909
- Hours
- Mon–Fri 8:00 AM – 7:00 PM ET
What Chase requires
Death certificate
Your proof of identification
Passport, driver's license, or a valid state-issued ID card.
Your relationship to the deceased
Deceased person's Social Security number and/or account number
What to expect
Note: Chase may freeze accounts once notified.
Processing time: Documents requested vary based on the customer's relationship with Chase.
A letter you can send Chase today
Fill these in and the letter below becomes yours — dated today, ready to print and send. Nothing is saved and you don't need an account.
Your letter asks what the institution requires. It won't claim you're authorised to act for the estate — only a court appointment gives you that, and saying so without one can hold up the process.
JPMorgan Chase Re: Notification of Death — Account Holder Robert J. Sample Dear Sir or Madam, I am writing to notify you of the passing of Robert J. Sample. Robert J. Sample held an account with your institution. I, [Your Name], am writing regarding the estate of Robert J. Sample, to ask what your institution requires in order to proceed. I respectfully request the following: 1. That the account be flagged to reflect the account holder's passing. 2. That all account activity be frozen to protect the estate's assets. 3. That you provide me with instructions and any required forms to transfer or close the account in accordance with your institution's procedures. Enclosed please find a certified copy of the death certificate. Please contact me at your earliest convenience to discuss next steps. Sincerely, [Your Name] [Your Address] [Your Phone] [Your Email] Enclosures: - Certified Death Certificate - Government-issued Identification
Fill in the bracketed lines under your signature before you send it, so Chase can reach you.
Most estates need this same letter for eight or nine institutions, not just Chase. Estate Assist finds them and drafts a letter for each.
Draft the rest of my letters →Can't find an account login? Check a password manager app like LastPass, 1Password, Bitwarden, or Dashlane — many people store their logins there. Look for a small colored icon in the browser toolbar or on the phone's home screen. You'll need the master password to unlock it — never share that with anyone claiming to need it for notification purposes.
Chase death notification FAQ
How do I notify Chase of a death?
Online, phone, or in person. Chase's Estate Services has a direct line — notify online, by phone, or by visiting a branch with the death certificate.
What documents does Chase require?
Death certificate Your proof of identification — Passport, driver's license, or a valid state-issued ID card. Your relationship to the deceased Deceased person's Social Security number and/or account number
How long does the process take with Chase?
Documents requested vary based on the customer's relationship with Chase.
What if my loved one had other accounts besides Chase?
Every institution has its own process and required documents. Estate Assist reads the estate's documents, identifies every institution to notify, and drafts a personalized letter for each one automatically.
Other institutions
Checked against Chase's official website on July 18, 2026. Requirements, contact info, and processes change — confirm current requirements with Chase's official page before relying on this guide. Estate Assist provides general information, not legal advice.